Shipping Policy

Last updated: 8/8/26

Processing

Orders are normally dispatched within 3 business days of payment being accepted. During busy periods, launches or holidays, processing may take longer; we will notify you if there is a material delay.

Delivery

We ship from the United Kingdom using tracked and insured services appropriate to the order’s value.

Estimated delivery times are estimates only and begin once your order has been dispatched:

Delivery times may be affected by carrier delays, customs processing, weather, or other circumstances outside our control.

Duties and taxes

For deliveries outside the United Kingdom, the customer is responsible for any applicable import duties, taxes, customs charges, and handling fees charged by the destination country or carrier. These charges are not included unless expressly stated at checkout.

Tracking and delivery

Tracking information will be sent to the email address used at checkout once your order has shipped. Please ensure your shipping address is complete and accurate.

We are not responsible for delays, failed delivery, or loss caused by an incorrect address supplied by the customer. If an order is returned to us because it was not collected or the address was incorrect, we can resend it once the additional shipping cost has been paid.

If your parcel arrives visibly damaged, please photograph the packaging before opening it and contact us within 48 hours at hellodesirarchive@gmail.com.

Lost parcels

If tracking shows a parcel is delayed or missing, contact us at hellodesirarchive@gmail.com. We will work with the carrier to investigate. Please note that carrier investigations can take time.